Right of appeal
A score with consequences needs a route to challenge it, and no assurance regime survives without one. Any assessed party may appeal any issued score within 30 days — and file it themselves, rather than asking us to file it for them.
Four steps, none of them ours alone
You have 30 days from the assessment date. Every assessment is issued with a private link that opens your score and the appeal form — no account, no login. Your assessor can also file on your behalf, and it lands as the same record either way.
Which finding is disputed, and what evidence contradicts it. The reviewer works from what you write, so specifics beat a general objection. An appeal without stated grounds cannot be reviewed and is not accepted.
The review is carried out by someone other than the assessor of record. This is the single rule that makes an appeal something other than asking someone to mark their own work, and it holds even if the original assessor has since left or been reassigned.
Upheld, revised, or withdrawn — with a written reason, retained against the score. You are told the outcome and the reasoning directly, not just our own file.
A revision supersedes. It never overwrites.
A successful appeal does not adjust the number. It produces a new assessment — either from corrected inputs or from a re-assessment run for the property — and that assessment supersedes the original. There is no path in the system that edits an issued score.
Anyone already holding the superseded report is entitled to find out what replaced it and why. The original, the revision, the decision, and its reasoning are all retained — that history is what makes a score referenceable in the first place.
What an appeal is not
- Not indefinite. The 30-day window is a real bar — a score that can be reopened forever is not a score a carrier can price against.
- Not a negotiation. The grounds are evidence about the property, not a request for a better number, and no fee or commercial relationship changes the review.
- Not repeatable at will. One appeal is open against a score at a time, and a decided appeal is closed — reopening means filing again, on the record.
- Not available against a superseded score. If a revision has already replaced it, the current score is the one open to challenge.
Need the link to your assessment?
Your appeal link was issued with your report and is private to you. If you no longer have it, write to hello@aiasecure.tech from the address the assessment was sent to and we will reissue it — the 30-day window runs from the assessment date, so ask early rather than late.